Shipping

Availability

The products and quantities in stock are listed in the online store.

If exceptionally, you order in item that is out of stock, we will notify you as soon as possible the expected despatch date for that item, or offer an exchange or a refund.

Despatch

We send most orders within 24 hours. We are closed on wednesdays and weekends. Orders placed on wednesday are usually shipped on thursday. Orders placed on friday pm, saturday and sunday are usually sent on monday.

Orders paid by wire transfer are shipped within one week of receiving full payment.

If your parcel cannot be shipped within 3 working days, we will advise you.

Delivery

Parcels are sent by Colissimo, the french mail quick parcel service, and delivered against signature. International delivery time can vary and are not guaranteed, the average delivery time for Europe is one week. All parcels are insured.

Postage costs vary depending on the weight of the parcel, and destination. To see our postage cost table : click here

International taxes

When ordering from a non-EEC country, we will not charge you the french VAT, but your order will usually be subject to custom taxes on arrival. These taxes are charged by the custom offices in your country, please contact them for more information.