Return policy

If you are not satisfied with your order, or change your mind about an item, returns can be made within 7 days of receiving your parcel. We will refund you by bank transfer. Postage cost cannot be refunded. In the case of an exchange, postage cost will be charged for the exchange parcel.

Conditions

Returned items must be new, unused and unwashed, and unopened if wrapped. We cannot refund items that have been washed, used, damaged or soiled. We are unable to refund or exchange pre-washed nappies.

Returns

Please send your return parcel to the following address, in an appropriate packaging : P'tits Dessous, 76 rue des freres Lumiere - ZA Schumann 59560 Comines, France. Join your invoice, a list of products returned, and your bank details (IBAN + BIC) for a refund.

Please use an appropriate shipping method. We reject all liability for lost return parcels, and will not be able to refund you for unreasonable postage costs. Postage costs can only be refunded for faulty items or when we made a mistake.

Faulty items or orders

If we made a mistake in your order, we will replace items and refund postage costs. Please contact us as soon as you receive your order. We will be unable to accept a return or replace a missing item after 7 days of receiving the parcel.

P'tits Dessous diapers are guaranteed for 30 days after purchase. We will exchange or refund faulty items, including postage costs. Before returning a diaper that looks faulty, please send us an email with a description of your problem, and pictures whenever possible. Please wait for our approval before returning a product.

Damaged parcel

If your parcel is damaged, please reject it, or ask the post to open it with you. If you reject the parcel and it is returned to us, we will send you a new parcel and deal with the post ourself. If the parcel was in good condition, but an item is damaged, please send us an email with a description of the problem and a picture of the damaged item. Please wait for our approval before returning a product.